Customers like to feel seen. They like to feel rewarded. And these feelings don’t just affect their willingness to come back; they affect their happiness. So, for a small business looking to build and ...

Repeat customers are becoming the line that separates what works from what doesn't in QSR. Loyalty visits rise while one-time traffic slips, leaving some operators with steady, predictable revenue and ...

New QR-based customer loyalty program for B2C helps independent restaurants compete with large chains by turning occasional guests into loyal regulars. A well-designed customer loyalty program … helps ...

Forbes contributors publish independent expert analyses and insights. I write about small business lending, fintech, and economic growth. Small Business Saturday on Nov. 29, 2025, is your chance to ...