Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...
All the dashboards in the world can’t fix forgettable marketing. Here’s why relevance, ease and distinction matter more than ...
In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance.
Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.
Traditionally, the tagging and categorization of content via metadata has been done with taxonomies or hierarchies, ...
Intentsify, a global provider of B2B intent data and signal-based go-to-market solutions, today announced strong 2026 momentum — fueled by growing market demand for data spanning use cases from ...
The Digital 2026 Global Overview Report shows customers aren’t following your map anymore — they’re building their own across ...
Klaviyo (NYSE: KVYO), the autonomous B2C CRM, and Canva today announced a deepened commitment to their partnership with an expanded integration that enables marketers to design and streamline full ...
Outbound calling agent registered 122 attendees autonomously and achieved a 12.5 percent conversion uplift for the Rail Live event in Spain16 April 2026 – GetVocal, Europe’s leading provider of ...
New Solution Helps Enterprises and Brands Identify Exposure Across Four Critical Risk Domains Before Failures Go Live AUSTIN, TX – APRIL 16, 2026 – Testlio, a leading AI-powered crowdsourced testing ...
Canva says AI 2.0 is its biggest launch since 2013. For CX and marketing teams, the pitch is simple: start and end your ...
Batch processing — updating data at set intervals rather than in real time — is a primary driver of service debt. According ...
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